Storage Hackney Marshes Terms and Conditions

These Terms and Conditions set out the basis on which Storage Hackney Marshes provides storage, associated handling, and removal-related services to consumers and business customers. By making a booking, using our facilities, or instructing us to provide any services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company, or organisation that places a booking or uses our services.

Services means any storage, handling, moving, loading, unloading, packing, unpacking, or related services we provide, including short-term holding of goods in connection with removal and delivery.

Goods means the items, property, or belongings that you request us to store, handle, or transport as part of the Services.

Agreement means the contract between you and Storage Hackney Marshes formed in accordance with these Terms and Conditions.

Site means any premises, unit, vehicle, or facility where we provide the Services or where your Goods are stored or handled by us.

2. Scope of Services

Storage Hackney Marshes provides storage facilities and associated services, which may include receiving, loading, unloading, and holding Goods in connection with removal and relocation activities. The precise Services to be provided in each case will be set out or confirmed in your booking confirmation.

We may refuse to provide Services if we reasonably consider that the Goods or circumstances present a health and safety risk, involve prohibited items, or could cause damage or nuisance to the Site, our staff, or other customers.

3. Booking Process

All Services must be booked in advance. Bookings can be made by submitting a request through our accepted booking channels, which may include online forms or written instructions, and are subject to our acceptance.

Your booking constitutes an offer to purchase Services in accordance with these Terms and Conditions. The Agreement is formed when we confirm acceptance of your booking and provide a booking confirmation, which may include a description of the Services, estimated duration, and applicable charges.

You are responsible for ensuring that all details provided in the booking are accurate and complete, including access details, dates, times, addresses, inventory information, and any special requirements. If you fail to provide correct information, we may adjust the charges, change the service schedule, or decline to provide some or all of the Services.

We reserve the right to request identification or proof of authority to act on behalf of a business or third party before accepting a booking or releasing Goods.

4. Access, Instructions, and Customer Responsibilities

You must ensure that we and our authorised personnel have safe and reasonable access to the Site and to the Goods at all agreed times. This includes arranging parking, access codes, keys, or lift access where applicable. If suitable access is not available when we arrive, we may charge for wasted time or rearrange the booking at your cost.

You are responsible for packing and preparing your Goods for storage or removal unless we have specifically agreed to provide packing or preparation services. Goods must be securely and appropriately packed to prevent damage. Fragile or high-value items should be clearly identified and suitably protected.

You must not store or present for handling any Goods that are illegal, hazardous, perishable, explosive, flammable, corrosive, toxic, or otherwise dangerous, including but not limited to gas canisters, fuel, chemicals, firearms, ammunition, fireworks, live animals, plants, foodstuffs, or waste not permitted under applicable regulations.

You must comply with all applicable laws and regulations and must not use the Site or Services for any unlawful, immoral, or prohibited purpose. You confirm that you are the owner of the Goods or that you have full authority from the owner to store and handle them and to enter into this Agreement.

5. Payments and Charges

All prices and charges will be communicated to you before you confirm your booking. Unless otherwise stated, all charges are exclusive of any applicable taxes, which will be added where required by law.

We may request a deposit or full payment in advance as a condition of accepting your booking. The amount and due date for any deposit or advance payment will be stated in your booking confirmation or applicable invoice.

Charges may be based on factors such as storage unit size, duration of storage, volume of Goods, labour time, handling requirements, and any additional services requested. We reserve the right to adjust the final charge if the actual Goods, labour, or time required differs from the information provided at the time of booking.

Payments must be made using approved payment methods and by the due date specified on the invoice or booking confirmation. If payment is not received on time, we may suspend or refuse Services, restrict access to Goods, charge interest on overdue amounts at the maximum rate permitted by law, and recover any reasonable costs of debt collection.

We reserve the right to revise our standard rates and charges from time to time. Existing bookings already confirmed will not be affected by subsequent rate changes unless otherwise agreed or where the scope of Services changes at your request.

6. Cancellations and Amendments

You may request to cancel or amend your booking by providing us with written notice. Any cancellation or amendment is subject to the following terms and any additional terms stated at the time of booking.

If you cancel more than a specified period before the scheduled start of the Services, you may receive a full or partial refund of any prepayments, subject to any non-refundable charges clearly notified before booking. If you cancel within a shorter period, we may retain a portion or all of your payment to cover costs, lost time, or allocated resources.

The specific cancellation periods and any associated fees, which may vary depending on the type and scale of Services, will be communicated prior to booking or in your booking confirmation. Where you have statutory cancellation rights, these will apply in addition to any contractual rights set out here.

If you wish to change the date, time, or scope of the Services, we will try to accommodate your request subject to availability. Changes may result in altered charges or additional fees. We are not obliged to accept amendments and may treat substantial changes as a cancellation of the original booking and the placement of a new booking.

We may cancel or postpone the Services if we are unable to perform them due to events beyond our reasonable control, including but not limited to severe weather, accidents, road closures, industrial action, equipment failure, or legal restrictions. In such cases, our liability will be limited to providing a rescheduled service where reasonably possible or issuing a refund of any amounts paid for Services not performed.

7. Use of Storage Facilities

Where we provide storage facilities, you acknowledge that the storage is provided on a non-residential basis for the purpose of storing Goods only. You are not permitted to live, sleep, or conduct business activities at the Site, nor to modify or alter any storage unit or area without our written consent.

Access to stored Goods may be subject to access hours, security procedures, or supervision requirements as notified to you. We may change access hours or security arrangements from time to time for safety or operational reasons.

You must keep any access codes, keys, or entry devices secure and must not share them with unauthorised persons. You remain responsible for any access to the storage area obtained using your codes, keys, or devices.

8. Liability and Risk

You are responsible for arranging adequate insurance cover for your Goods while they are being stored, handled, or transported by us, unless we expressly agree in writing to provide or arrange insurance on your behalf and you pay the relevant premium. Our standard charges do not include insurance for loss or damage to Goods.

We will take reasonable care in handling and storing your Goods, but risk in the Goods remains with you at all times. To the fullest extent permitted by law, our liability for loss of or damage to Goods, whether arising in contract, tort, negligence, or otherwise, is limited to the lower of the cost price of the Goods or a reasonable estimated value subject to any further monetary cap stated in your booking confirmation.

We will not be liable for any loss or damage caused by your failure to properly pack, secure, or label Goods, your failure to disclose the nature or value of Goods where requested, or your breach of any of these Terms and Conditions.

We will not be liable for any indirect, consequential, or economic loss, loss of profit, loss of opportunity, or loss of business arising from the Services or any delay or failure to perform them, even if we have been advised of the possibility of such loss.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

9. Waste and Environmental Regulations

You must not use the Site or Services to dispose of waste in breach of any waste or environmental regulations. We are not a general waste disposal facility and you must not leave behind unwanted Goods or rubbish other than as expressly agreed with us.

If any Goods are abandoned, left unpaid for, or are clearly waste or prohibited items, we may, after giving any notice required by law, arrange for their removal, disposal, or sale. You will be responsible for any reasonable costs, fees, or charges incurred in doing so, including any storage, handling, environmental, or regulatory fees.

Where permitted by law, we may sell or otherwise dispose of Goods to recover unpaid charges owed to us, including storage charges, handling fees, and costs of disposal. Any surplus proceeds after deduction of all sums due and costs incurred will be held for you, subject to any legal obligations.

You agree to indemnify us against any claims, losses, fines, or costs arising from your breach of waste, environmental, or safety regulations, including any costs of remediation or cleaning required at the Site as a result of your actions or the nature of the Goods.

10. Right of Lien and Retention

We have a contractual lien over the Goods for all amounts lawfully due and payable to us under this Agreement or any other agreement between you and us. This means we are entitled to retain possession of the Goods until all outstanding sums, including interest and recovery costs, are paid in full.

If sums remain unpaid after reasonable notice, we may exercise our rights to sell or otherwise dispose of some or all of the Goods in accordance with applicable law, apply the proceeds towards any amounts owed, and account to you for any surplus after deducting all proper costs and expenses.

11. Termination

Either party may terminate this Agreement by giving the notice required for the particular type of storage or Services, provided that all charges up to the date of termination are paid in full.

We may terminate the Agreement immediately or suspend Services if you fail to pay any sums due, breach these Terms and Conditions, act in an abusive or threatening manner towards our staff, or use the Site or Services in a way that is unsafe, unlawful, or likely to cause damage or nuisance.

On termination, you must promptly arrange for the removal of your Goods from our Site and pay all outstanding charges. If you do not remove your Goods within a reasonable period after termination, we may treat them as abandoned and exercise our rights in respect of abandoned Goods and unpaid charges.

12. Data Protection and Privacy

We will collect and process personal information about you to manage your booking, provide the Services, handle payments, and maintain records of our dealings with you. We will handle your personal information in accordance with applicable data protection laws and our privacy practices as notified to you from time to time.

We may use CCTV or other security systems at the Site for the purposes of safety, security, and crime prevention. By using our facilities, you acknowledge that your image may be recorded in accordance with applicable law.

13. Changes to These Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. For ongoing storage arrangements, we may introduce updated terms by giving you reasonable prior notice. Continued use of the Services after the effective date of any changes will constitute your acceptance of the updated terms.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or the Services, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

You and Storage Hackney Marshes agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or the Services provided.

15. General Provisions

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. Any waiver must be in writing and signed by an authorised representative of Storage Hackney Marshes.

You may not assign or transfer any of your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations to another provider or entity in connection with a business transfer or reorganisation, provided that this does not adversely affect your rights under the Agreement.

These Terms and Conditions, together with any booking confirmation or written variations agreed between you and us, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or understandings relating to the same subject matter.