Accessibility Statement for Storage Hackney Marshes Customers
This accessibility statement explains how people can use and access services at Storage Hackney Marshes, including our online information and on-site customer experience. We want everyone to be able to find, use, and manage storage in the Hackney Marshes area in a way that works for them, regardless of ability, technology, or environment.
Our commitment to accessibility
Storage Hackney Marshes is committed to providing an inclusive service that is as accessible as possible. Our aim is for people using assistive technologies, such as screen readers, screen magnifiers, voice recognition software, or alternative input devices, to have a positive experience when finding and using storage in the Hackney Marshes area.
Standards and guidelines
We aim to meet the Web Content Accessibility Guidelines version 2.1 at AA level. These guidelines explain how to make digital content more accessible for people with disabilities and more user friendly for everyone. Our goal is to continually improve our website and digital information so that it remains aligned with WCAG 2.1 AA principles of perceivable, operable, understandable, and robust content.
Screen reader support
The Storage Hackney Marshes website is designed to work with modern screen readers and assistive technologies. We aim to use clear headings, logical reading order, and descriptive text for important images and icons so that people navigating by audio or braille output can understand our storage information. We avoid relying solely on colour or visual effects to convey essential information, and we work to ensure that key content about storage options in Hackney Marshes is announced correctly by screen readers.
Keyboard navigation
Our website is intended to be fully navigable using only a keyboard. Users should be able to move through menus, forms, and content using the Tab, Enter, Space, and arrow keys. We strive to maintain a visible focus state, so it is clear which element is currently selected. Booking, managing, or enquiring about storage facilities in Hackney Marshes should be possible without using a mouse. If you encounter any area of the site that cannot be accessed via keyboard, you can contact us to let us know.
Text clarity and layout
Where possible, we use plain language and short paragraphs to make information easy to understand. We aim for sufficient colour contrast between text and background, and we avoid overly small fonts so that content can be read comfortably. Users who need larger text can adjust font size using their browser or device settings without losing access to important information about Storage Hackney Marshes services.
Compatible technologies and browsers
The Storage Hackney Marshes site is designed to work with current versions of common browsers and operating systems. While we cannot guarantee support for very old software, we test and review compatibility regularly to maintain access for as many people as possible. We recommend keeping your browser, operating system, and assistive technology updated for the best experience.
Ongoing improvements
Accessibility is an ongoing process. We regularly review our website and services for issues that may affect people with disabilities visiting Storage Hackney Marshes or using our online information. When we identify problems, we aim to fix them as soon as reasonably possible and consider accessibility when introducing new features or content.
Requesting information in an accessible format
If you need information about Storage Hackney Marshes in a different format, such as large print or audio, or if you require specific adjustments when using our storage facilities, you can contact our team and tell us what you need. We will consider your request and work with you to provide a suitable alternative where reasonable.
Feedback and reporting accessibility problems
We welcome feedback on the accessibility of Storage Hackney Marshes. If you find parts of the website or on-site information difficult to use, or if you cannot access specific storage details in the Hackney Marshes area, you can contact us and describe the problem you encountered, what you were trying to do, and which device or software you were using. This information helps us make improvements for you and for other customers.
Review of this statement
This accessibility statement for Storage Hackney Marshes will be reviewed regularly and updated when we make significant changes to our services, our website, or relevant accessibility standards. Our aim is to keep this statement accurate and to clearly explain how we are supporting accessible storage in the Hackney Marshes area.
